Privacy Policy | MeWowTan Solutions

1. Who we are

MeWowTan Solutions ("we", "us", "our") provides B2B outsourcing services — dispute processing, client onboarding, CRM management, customer support, virtual assistance and automation — to credit repair and financial service businesses. For the purposes of the DPDP Act, MeWowTan Solutions is the Data Fiduciary for the personal data described below.

2. What personal data we collect

Enquiry and contact data — name, phone/WhatsApp number, email address, service interest and any message you submit through our contact form, WhatsApp chat or email.
Business engagement data — details you share with us as part of a service engagement, such as client lists, campaign information and documents needed to perform the work you hired us for.
Job application data — your resume and contact details, if you apply for a role with us.
Basic technical data — standard server logs kept by our hosting provider (such as IP address and pages visited) for security and operational purposes.

3. Why we use your data (purpose)

To respond to your enquiries and provide consultations you request.
To perform the services you engage us for, and to communicate with you about them.
To evaluate job applications and contact applicants.
To keep our website and systems secure.

We use your data only for the purpose you shared it for, and we do not use it for any unrelated purpose without fresh notice and consent.

4. Lawful basis: your consent

We process personal data on the basis of your consent. The contact form includes a clear consent checkbox — you decide before submitting. You may withdraw your consent at any time by writing to us (see the grievance contact below), and we will stop processing your data for that purpose, subject to any legal obligations that require us to keep certain records.

5. Cookies

This website uses only essential cookies and local storage that are necessary for the site to function (for example, remembering that you dismissed the cookie notice). We do not run advertising trackers or sell behavioural data. You can clear cookies and local storage through your browser settings at any time.

6. Sharing your data

We do not sell or rent your personal data. We share it only with:

Team members who need it to do the work you asked for;
Infrastructure providers that host our website, email and communication tools (such as our hosting and email providers), strictly for operational purposes.

7. How long we keep data (retention)

We keep enquiry and application data only as long as needed to handle your request or application, plus a reasonable period in case you contact us again. Engagement records are kept as agreed in the service contract and as required by applicable law. When data is no longer needed, it is deleted or anonymised.

8. How we protect your data

We apply reasonable security safeguards appropriate to the sensitivity of the data — including access controls, confidentiality commitments for our team, and encrypted transport (HTTPS) on our website. No system is perfectly secure, but we treat your data with care and act quickly if an issue ever arises.

9. Your rights under the DPDP Act

Access — ask for a summary of the personal data we hold about you and how it is processed.
Correction & completion — ask us to correct inaccurate or incomplete data.
Erasure — ask us to delete your personal data once the purpose is served.
Withdraw consent — withdraw consent for future processing at any time.
Grievance redressal — raise a complaint if you believe your rights were not respected.

To exercise any right, email admin@mewowtan.com. We respond within the timelines applicable under the DPDP Act and its rules.

10. Grievance Officer

Under the DPDP Act, you can contact our Grievance Officer with any question or complaint:

Grievance Officer — MeWowTan Solutions
Email: admin@mewowtan.com
We acknowledge complaints promptly and work to resolve them as quickly as possible.

11. Children's data

Our services are offered to businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child's data was shared with us, contact us and we will delete it.

12. Changes to this policy

If we update this policy, the new version will be posted on this page with a revised date. Significant changes will be highlighted on the website.

13. Contact

Questions about this policy or your data? Email admin@mewowtan.com or message us on WhatsApp from the website.